This entry-level position supports the Auto Claims Operation by providing service pursuant to the policy by handling claims of material damage, property damage, and/or liability lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include liability investigation, coverage evaluation, and claims resolution and negotiation strategies of lower complexity claims in compliance with established company technical and customer service best practices. Under moderate supervision, works within specific limits and authority to resolve claims with well-defined procedures. Job Duties include communicating and interacting with a variety of individuals including insureds and claimants; verifying and explaining benefits, coverages, fault, and claims process either verbally or in writing which complies with regulatory and statutory requirements; conducting investigations to determine liability and damages and differentiate between allegations and facts; identifying and obtaining statements from insureds, claimants, and witnesses; evaluating and negotiating within settlement authority with insureds and claimants to resolve first and third-party claims in multiple markets; demonstrating proficiency with estimate review, material damage, liability, analysis of claims, claims technology, and tool usage; coordinating with internal and external departments as required; responding quickly to customer needs and inquiries. Overtime and holiday hours may be required. Qualifications include Bachelor's degree or equivalent combination of education and experience preferred, no prior claims experience, knowledge of Microsoft Office suite and general computer software, organization and planning recognition skills, oral and written communication skills, interpersonal skills, Property and Casualty Insurance License valid in selling state (issued by State), and may be required to obtain an Adjuster license as applicable in accordance with state law within 60 days.
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