Job Description

Position Title: TRAINING COORDINATOR - ORD  

Pay 13  

Reports To: Training Manager

Salary: $70000-$75000 / year

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

 

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

Working as a Training Coordinator, you will oversee, enhance, and track training programs for associates at all levels. You will be responsible for implementing, evaluating, and assisting in the development of training initiatives that align with our company’s goals and elevate service standards. 

Key Responsibilities: 

• Training Program Implementation: Implement comprehensive training programs for new hires and existing associates, focusing on customer service, operational procedures, technology, and compliance standards. Assist in development as needed.
• Collateral Maintenance: Regularly review and provide recommendations for updates to existing training collateral
• Needs Assessment: Conduct regular assessments to identify training needs and gaps in skills among staff members, utilizing feedback and performance metrics. 
• Facilitation and Delivery: Lead training sessions and workshops, ensuring engaging and interactive learning experiences that cater to diverse learning styles. 
• Mentorship: Provide ongoing support and mentorship to employees, fostering a culture of continuous learning and improvement.
• Evaluation and Feedback : Monitor and evaluate the effectiveness of training programs through feedback, assessments, and performance reviews, making adjustments as necessary. 
• Collaboration: Work closely with department heads to ensure alignment of training programs with operational goals and guest expectations. 
• Project Management : Manage scheduling and keep up with participant progress for all training initiatives.
• Documentation: Maintain accurate records of training activities, participant progress, and program effectiveness for reporting and compliance purposes. 
• Industry trends : Stay updated on hospitality industry trends and best practices to continuously enhance training content and methods.

Required Qualifications:

• Bachelor’s degree preferred
• 3+ years of experience in hospitality training or a similar role
• Airport lounge experience a plus
• Strong knowledge of operations and service standards
• Excellent communication, presentation, facilitation, training, and interpersonal skills
• Proficiency in Microsoft Office
• Outstanding organizational and time management skills and the ability to manage multiple tasks and high workload—must be able to adapt to frequent change
• Proven ability to deliver effective training programs
• Familiarity with learning management systems (LMS) and training software
• Certification in training or instructional design is a plus
• Bi-Lingual a plus: Spanish, Arabic
• Work schedule will be determined by training needs and requirements

Apply to Flik today!

Flik is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Applications are accepted on an ongoing basis. 

Flik maintains a drug-free workplace.

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical 
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.  For positions in Washington State, Maryland, or to be performed Remotely, for paid time off benefits information.

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